Computer Support Technician

Reports To: Chief Information Officer

Employee Status: Non-Exempt

Position Summary: Under general supervision, but in line with established PC&HC policies and procedures, provide IT support to Primary Care & Hope Clinic.

Essential Functions

• Represent PC&HC to the employees, patients, and guests in a courteous and professional manner. Provide prompt, efficient and accurate service.
• Provide technical support and troubleshoot.
• Maintain computer systems, provide technical support and teach employees the basic skills needed to operate PC&HC’s systems.
• Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners, phone system, and related hardware; pull cables and rewire or direct the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; make repairs and corrections where required.
• Assist with assuring system security and HIPAA compliance.
• Coordinate with contracted Information Technology Company to maintain all computer hardware and software and all other products and supplies necessary to keep computer systems operable.
• Improve the patient experience and health care processes through Quality Assurance/Quality Improvement to help assure the provision of high quality health care, as well as an ongoing process of performance improvement.

Marginal Functions

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• Perform all other duties as required or assigned