Computer System Administrator

CITIZENSHIP REQUIREMENT: US Citizenship

EDUCATION AND QUALIFICATIONS:

Bachelor’s degree in Information Technology, Computer Science, or a related field.

CERTIFICATION:

Relevant certifications in networking, systems administration, or IT support (Required CompTIA Security,

CompTIA Network+, A+ a plus

MINIMUM REQUIRED SKILLS/EXPERIENCE:

· 2+ years of experience as a Computer Support Administrator (CSA) or in a similar IT support role, with a strong understanding of network (NIPRNET) and customer support functions.

· 2+ years of experience in troubleshooting, integrating, installing, documenting, and administering facility-specific Local Area Networks (LAN) and Voice over Internet Protocol (VOIP) phones.

· 2+ years of experience managing and resolving trouble tickets, including monitoring and follow-up within specified time frames.

· 2+ years of experience in life cycle management for computer systems and software.

· 2+ years of experience coordinating with Base-level Communication Squadron (CS) personnel to address and resolve network interoperability and connectivity issues.

· 2+ years of experience in analyzing new applications, performing software maintenance, and enhancing existing systems based on customer requirements and identified problems.

· 2+ years of experience in troubleshooting and inspecting conventional copper twisted pair telephone and network cabling, with the ability to locate and correct issues in the main distribution frame (MDF) communication closets.

· Strong technical skills in network administration, VOIP systems, and IT troubleshooting.

· Excellent communication skills to explain system capabilities, limitations, and output variations to users, and to resolve technical issues effectively.

· Proficiency in managing file/application backup, security, imaging/OCR, and operational data storage/retrieval in diverse computing environments.

· Ability to maintain and operate a centralized Help Desk Technical Assistance Service, ensuring effective problem resolution and customer support.

· Strong analytical skills to assess program areas using the Management Internal Control Toolkit (MICT) per AFI 90-302 and to enhance software applications.

· Ability to work independently and as part of a team, with strong time management skills to handle multiple priorities and meet deadlines.

· Familiarity with USAF operational standards and procedures, with the ability to report and remedy faults within specified timeframes.