Concierge Agent 禮賓接待員

＊Welcome guests warmly and professionally upon arrival.
熱情且專業地迎接賓客。
＊Provide information on hotel facilities, local attractions, transportation, shopping,
dining, and entertainment.
提供飯店設施、當地景點、交通、購物、美食及娛樂資訊。
＊Arrange transportation, airport transfers, limousine services, and taxi bookings.
協助安排機場接送、禮車服務、計程車及各項交通工具。
＊Make restaurant, tour, spa, and event reservations for guests.
協助預訂餐廳、旅遊行程、水療及各類活動。
＊Handle guest requests efficiently and professionally.
迅速且專業地處理賓客各項需求。
＊Anticipate guest needs and provide personalized recommendations.
主動了解賓客需求並提供客製化建議。
＊Coordinate luggage assistance with Bell Attendants.
協調行李員提供行李搬運服務。
＊Assist with package receiving, storage, and delivery.
協助包裹收發、保管及遞送。
＊Maintain concierge desk records and guest request logs.
維護禮賓櫃檯紀錄及賓客需求資料。
＊Ensure brochures, maps, and local information are current and well organized.
確保旅遊資訊、地圖及宣傳資料完整且保持最新。
＊Handle guest feedback and resolve concerns promptly.
即時處理賓客意見及抱怨。
＊Coordinate with Front Office, Housekeeping, Food & Beverage, Engineering, and
Security departments.
與前廳、房務、餐飲、工程及保全部門密切合作。
＊Deliver exceptional service that exceeds guest expectations.
提供超越賓客期待的高品質服務。

• Shift work, including weekends and public holidays.

須配合輪班（含假日及國定假日）。

• Frequent standing and walking throughout the shift.

工作期間需長時間站立及走動。

• May occasionally assist with guest luggage or escort services.

視營運需求協助行李或陪同引導服務。