Concierge Associate

• Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
• Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
• Responsible for providing courteous and competent services to the guests.
• Any matter which may effect the interests of Novotel Goa Panjim should be brought to the attention of the Management.
• Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

12th, Diploma or Degree or any other equivalent Qualification

• Minimum of 01 - 02 years of Experience, minimum 0-1 year experience in same designation