Concierge - East Building: Silvergate Fallbrook

JOB SUMMARY

This is a Lead position responsible for actively communicating with residents and staff to insure that quality customer service is provided.

KEY DUTIES & RESPONSIBILITIES

• Coordinate multiple requests and respond in a timely manner.
• Accurately update spreadsheets to track the services provided to residents.
• Responsible for maintaining a smooth work flow in the East Building.
• Provide daily concierge services to include transportation scheduling and appointment & reservation booking.
• Respond to residents needs with courtesy and promptness.
• Make coffee and provide early morning coffee room service and deliver newspapers.
• Collect and file room service tickets making sure they are kept up to date.
• Schedule weekly dry cleaning and pick up service.
• Train and communicate with the weekend and p.m. staff.
• Deliver items to resident rooms, such items can include: menus, mail, packages, flowers, etc.
• Communicate with the kitchen for room service requests.
• Complete daily status reports
• Ensure that staff is keeping the kitchen and dining area clean and stocked.
• Perform office duties as necessary and maintain an orderly work station.

• Performs other duties as assigned.