Concierge

Position Overview:

As a Concierge at Edgewood Tahoe Resort, you will be responsible for providing exceptional and personalized service to all guests, ensuring an unforgettable experience from check-in to check-out. This role requires an in-depth knowledge of the resort’s amenities, local attractions, and luxury services, with an emphasis on anticipating guest needs and exceeding expectations.

Key Responsibilities:

• Provide guests with accurate and timely information regarding resort amenities, local attractions, dining options, spa services, and activities. Assist in arranging reservations, tours, and transportation.
• Anticipate guest needs, preferences, and special requests, ensuring personalized and exceptional service at all times.
• Coordinate with other hotel departments (e.g., housekeeping, valet, front desk) to ensure guests' needs are met.
• Handle guest inquiries, complaints, and requests, striving to resolve issues in a timely and professional manner.
• Assist with booking tickets for local attractions, shows, tours, and other events.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Build rapport with customers and provide them with genuine guidance and support.
• Ensure the concierge desk is well-stocked with relevant materials, brochures, and promotional items for guests.
• Perform other related duties as assigned to support the overall success of the team and business.

Qualifications and Skills:

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Excellent verbal and written communication skills.
• Ability to multitask and manage high-pressure situations.
• Exceptional interpersonal and problem-solving skills.
• Proficiency in using computer systems and booking platforms.
• Previous hotel-related experience desired.

Physical Requirements:

• Must be able to safely lift, move, and stack items weighing up to 40 lbs.
• Ability to remain in a stationary position for extended periods.
• Ability to perform physical tasks, including bending, lifting, and standing for extended periods.