Concierge (Floater)

Position Summary

As Concierge, you are the first point of contact for all residents, visitors, and clients. You are expected to provide professional, courteous service while maintaining a safe, secure, and welcoming environment at all times.

*Please note as a Floater, you will be on call to support staffing needs at various locations, with a flexible schedule that may vary week to week and no guaranteed fixed hours or shifts.*

Primary/Essential Responsibilities and Duties:

· Greet all residents, guests, and visitors in a friendly and professional manner.

· Maintain front desk coverage at all times unless properly relieved.

· Answer phones and respond to inquiries promptly and professionally.

· Ensure all visitors are signed in and accounted for.

· Receive, log, and distribute packages and deliveries accurately.

· Communicate effectively with management, staff, and residents/tenants.

· Report any safety concerns, maintenance issues, or incidents immediately.

· Keep the front desk and lobby clean, organized, and presentable.

Required Skills and Qualifications

· High school diploma or equivalent

· Previous experience in customer service, concierge, or front desk roles preferred

· Strong communication and interpersonal skills

· Ability to handle multiple tasks and remain calm under pressure

· Professional appearance and demeanor at all times

· Ability to work flexible schedules, including evenings, weekends, and holidays if required