Concierge
The Town Center Concierge is responsible for providing administrative and operational support to the Director of Independent Living, greeting and directing all visitors and callers of the facility. They ensure that all persons entering the facility (staff, vendors, guests, and residents) are following the correct procedures for building and resident safety.
Pay Range: $15-$17 per hour
Roles & Responsibilities:
Support daily operations and activities, greet all incoming persons, direct all visitor and vendors to appropriate areas
Deliver exceptional customer service to residents, families, and any other members of the care team as appropriate
Answer all incoming calls courteously and in a timely fashion; ensure all calls are directed to the appropriate department or staff member
Receive and respond to inquiries in a courteous, professional and timely manner
Perform basic administrative functions to include mail sorting & distribution to employees and residents
Perform general clerical duties including copying, scanning, filing, faxing, and document preparation; proficient in Microsoft Office suite, Worxhub, and switchboard operation
Maintain a high level of organization and effectively prioritize daily responsibilities
Utilize available resources to address questions, resolve issues, and complete tasks efficiently
Regularly monitor and respond to email communications to ensure timely follow-up and coordination
Qualifications:
Must be able to read, write, speak and understand English
Must possess basic computer skills and be familiar with basic office equipment
Must possess excellent phone/communication skills
Strong organizational skills
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.
Education & Experience:
High School Diploma or GED required
Minimum of six months Customer Service experience preferred
Benefits for Full Time positions include:
401(k) retirement plan along with employer match
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Paid Time Off
Company Paid Life Insurance
Education Assistance
Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)
Employee Assistance Program