Concierge

POSITION TITLE: Concierge

REPORTS TO: Call Center Manager

DEPARTMENT: Marketing/Business Development

FLSA STATUS: Non-Exempt

Position Summary

Serves as liaison between doctor’s offices, the hospital and patients.

Job Duties

• Schedules appointments for various hospital departments and physician office visits.
• The scheduler receives routine functional guidance from the supervisor/manager of Patient Access concerning resources to make appropriate patient referrals.
• Manual dexterity is required as is the ability to concentrate on detail in the midst of other activity.
• The scheduler will follow very specific protocols in scheduling and the collection of financial information.
• The scheduler assures that all patients have all information they need so that they will arrive on time and prepared for their procedures and the hospital has all the information required to properly bill or services.
• Receives requests to schedule patients from referrals and schedules patients accordingly.
• Maintains open communication with other departments regarding scheduling changes.
• Properly verifies and obtain prior-authorization when needed.
• Follows up on any requests and/or messages left on work phone immediately.
• Coordinates transportation needs for patients appointments.
• Performs other duties as assigned

Qualifications and Skills

• Must have type speed of at least 45 WPM and basic experience with main frame computers, calculators, copiers, FAX machines, and multi-line phone systems required
• Knowledge of medical terminology
• Must be able to follow detailed instructions
• Must have excellent customer service skills
• Ability to work with speed and accuracy while multi-tasking is required

Education, Experience and Certification/Licensure Requirements

• High school Diploma required. College Degree preferred.
• 2 or more years’ experience in hospital registration/patient access or doctor’s office is desired.
• Minimum of 2 years scheduling experience.