Concierge

Job Description

Work Dynamics - Integrated Facilities Management

Accountabilities

Operations

• Assist with VIP’s arrival

• Manage the concierge counter and all enquires

• Manage calls

• Log all feedback and follow through until case is satisfactorily resolved

• Handle complaints and deploy facilities team support

• Use the Visitor Management System to pre-register guests / visitors

• Book and manage meeting rooms (setup, cleanliness, AV etc.)

• Event coordination

• Generate concierge reports

• Assist and deploy Butler Services

• Assist Helpdesk as and when needed

• Ad hoc tasks that may be assigned as when needed

Reporting

• Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)

• Responsible for Call Log reports

• Responsible for Meeting Room reports

• Responsible for Event Reports

• Ensure escalated issues are reported to manager immediately

• Other reports and activities assigned by the manager

Key Result Areas/ Competencies

• Ability to work under pressure efficiently

• Proactive and solution oriented, friendly with assertive and personable nature

• Demonstrate initiative and able to work in a team-based environment with plenty of movement

• Experience in using Microsoft Excel and Word

• Decorous and Diplomatic

Required Qualifications & Experience

• Experience in the service industry

• Able to multitask with good time management skills

• Good relationship building skills

• Strong written and oral communication skills

• Fluent speaking and written English are required

• Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent

• Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage

• Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude