Concierge

A Residential Building Concierge is responsible for providing a professional, welcoming front-desk presence and supporting the safety, service, and day-to-day operations of a residential property. This role serves as a primary point of contact for residents, guests, deliveries, and vendors, helping ensure a secure, clean, and well-managed building environment.

Location: 140 Boardwalk Boulevard, Long Beach, NY 11561

Key Responsibilities

• Greet residents and visitors; provide courteous assistance and information while maintaining a calm, professional demeanor.
• Monitor and control building access in accordance with property procedures (sign-in, ID verification, visitor/vendor authorization, key/fob control).
• Receive, log, and coordinate deliveries, packages, and service requests; notify residents per building policy.
• Answer phones, intercoms, and email/messages (as applicable); route inquiries to management, maintenance, or security.
• Observe and report suspicious activity, safety hazards, and policy violations; escalate incidents promptly to management and/or emergency services.
• Conduct routine lobby/amenity walkthroughs; help maintain orderly, clean, and presentable common areas (light tidying as needed).
• Coordinate with building staff and vendors (maintenance, cleaners, movers) to support smooth daily operations.
• Maintain accurate logs and records (visitor logs, package logs, incident reports, work orders, keys) using paper and/or building software.
• Enforce move-in/move-out procedures and amenity rules; communicate expectations clearly and respectfully.
• Support emergency preparedness activities (fire alarm response, building notifications) according to established protocols.