Concierge Officer

I. BASIC PURPOSE / JOB BRIEF:

The Concierge Officer provides exceptional customer service in accordance with the objectives, performance and quality standards established by Okada Manila.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Promotes the hotel’s services and facilities to the guests
• Provides exceptional customer service to the guests
• Communicates unsafe acts and practices to concerned department heads for appropriate actions
• Manages the security of luggage deliveries and collections
• Handles outside errands for the guests (i.e. pick-up/deliver of packages, passport formalities, revalidation of flight tickets)
• Maintains all equipment in good condition
• Attends training program organized by the hotel and other departments
• Participates in hotel activities and is fully aware of all the entertainment shows and events taking place in and out of the hotel

III. JOB SPECIFICATIONS

Educational Requirement:

• College Level of any course or equivalent professional training

Experience Requirements:

• At least 1 year experience at the concierge in a 5 Star Hotel

Skills and Attributes:

• Knowledgeable with Front Office operational systems such as Opera Property Management System
• Has the ability to stand in a long period of time
• Amenable to work in a flexible shift (i.g. graveyard, holidays, and weekend shift on rotation basis)
• Consistently well-groomed
• Customer-focused
• Has the ability to multitask
• Computer Literate
• Fluent in both written and spoken English