Concierge Officer
Posted
The Job
- Monitor the reception counters / club facilities and maintain clerical support to the daily operation. Shift duty is required.
- Foster quality customer services and enhance relationship with members.
- Lead and coordinate the concierge service to provide one-stop services to residents, members and stakeholders of the Hub and Club.
- Organize and execute recreational programs and activities.
- Handle tenants and passers-by’s visits/enquiries by explaining relevant policies and procedures.
- Follow up members’ complaints or special requests, partner with colleagues to visit the tenants when necessary.
- Attend tenants’ meeting and liaise with tenants’ committee.
- Ensure fees, petty cash, repair charges and miscellaneous charges accurately.
- Provide assistance to Manager to oversee the team performance and monitor sites facilities.
The Person
- Diploma/Degree Holder with at least 1 year’s customer services experience, preferable in facility management/ managing clubhouse or recreational facilities/hotel management.
- Good PC knowledge including Word Processing, Excel and Powerpoint.
- Proficient in English, Chinese and Putonghua.
- With confidence and able to communicate from different customers.
- Good communication, co-ordination, negotiation and interpersonal skills.
- Mature, service-oriented, good telephone manner, a team player.
- Attentive to details, systematic and willing to follow through tasks independently.
- Energetic with good customer services.