Concierge - PT (60572)

Love What You Do. Love Where You Work.

Imagine going home every day knowing you've made someone's life a little brighter.

At Simpson, that isn't just possible—it's what our team members do every single day.

Whether you're providing care, preparing meals, maintaining beautiful communities, supporting residents behind the scenes, or creating memorable experiences, your work has purpose. Here, you'll be surrounded by teammates who support one another, leaders who invest in your success, and residents who appreciate what you do.

Why Team Members Choose Simpson

• Meaningful work that makes a difference every day
• Competitive pay and comprehensive benefits
• Career advancement and professional development opportunities
• A supportive, collaborative workplace culture
• Opportunities to grow with an established and respected organization
• A mission centered on compassion, dignity, and excellence

We're looking for caring, dependable individuals who are ready to build more than a job—they're ready to build a career with purpose.

Join Simpson and help create exceptional experiences for every resident, every family, and every teammate—every day.

Simpson is looking for a Concierge to join our dynamic and seasoned team. If you are looking for a challenging opportunity to showcase your unique skills in the Personal Care industry, get in touch with us to discuss how you can join our team. Take a look at the details below for the position.

Position Summary: As a Concierge in our Senior Living community, your role is to provide exceptional customer service and support to residents, their families, and visitors. You will be responsible for creating a warm and welcoming environment, assisting with various requests, and ensuring a positive experience for all individuals interacting with the facility.

Essential Duties

• Front Desk Operations: Serve as the primary point of contact at the front desk, welcoming residents, families, and visitors. Answer phone calls, respond to inquiries, and provide general information about the facility's services and amenities.

• Resident Support: Assist residents with various requests, such as scheduling appointments, making reservations, arranging transportation, and addressing maintenance issues. Provide guidance and support to residents to ensure their needs are met promptly and courteously.

• Visitor Management: Greet and assist visitors, including family members, friends, and vendors. Notify appropriate staff of visitor arrival. Provide directions, escort visitors to their destinations when appropriate, and enforce any visitor policies or procedures in place.

• Event Planning and Coordination: Collaborate with the activities or events team to plan and coordinate social gatherings, outings, and special events for residents. Assist in organizing and implementing activities that promote engagement and social interaction among residents.

• Administrative Tasks: Perform administrative duties, including managing mail and package deliveries, maintaining resident and visitor logs, and organizing documents and files. Assist with data entry and record-keeping as needed. Receiving and accepting mail and package deliveries. Notifying mail recipients of such deliveries.

• Safety and Security: Monitor and maintain the safety and security of the facility by observing and reporting any suspicious activities or safety hazards. Follow emergency procedures and assist in ensuring the overall well-being of residents and staff.

• Communication and Documentation: Maintain clear and effective communication with residents, families, staff members, and external contacts. Document resident requests, incidents, and any relevant information accurately and in accordance with facility policies and procedures.

• Customer Service Excellence: Demonstrate a high level of professionalism, empathy, and respect in all interactions with residents, families, and visitors. Strive to exceed customer expectations and provide exceptional service that enhances the overall resident experience.

• Resource Knowledge: Stay updated on the facility's services, amenities, policies, and procedures. Be knowledgeable about local community resources, transportation options, and other relevant information to assist residents and visitors effectively.

• Team Collaboration: Work collaboratively with other staff members, including caregivers, nurses, activities coordinators, and administrative personnel, to ensure smooth operations and provide comprehensive support to residents.