Concierge/Security Guard

POSITION TITLE: Concierge/Security Guard
DEPARTMENT: Behavioral Health – Opioid Treatment Program (OTP)
LOCATION: Vancouver, Washington
STATUS: Hourly; Full-Time

WAGE RANGE: $24.70 - $28.40 per hour

SCHEDULE: Monday – Friday, 6:00 am – 2:30 pm

CLOSING DATE: Open Until Filled (First Review 11/18/2026)

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered a preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes a Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.***

Position Summary:

The safety of our patients and our community is our top priority. As a Concierge at the clinic, your role will be essential to this mission. On a daily basis, the Concierge will be the first person to interact with patients, visitors, and neighboring businesses. The Concierge position requires a strong skill set, including excellent customer service, professionalism, and maintaining a calm but directive presence in dealing with potential crisis situations or when diffusing escalated patients. The Concierge will maintain a visible presence and regularly patrol the exterior of the building and property as well as the patient lobby and interior areas.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Patrol the property and enforce clinic policy and regulations.
• Ensure that the patients, staff, and visitors are provided with a safe and professional working environment.
• Maintain visibility and observe and report possible unusual activity.
• Assist with and immediately report any maintenance and safety conditions that might endanger patients, staff, or public safety, including fires, evacuations, hazardous situations, or other visitor-related events; provide back-up to patients and staff as needed.
• Maintain all daily assigned equipment in functional and presentable condition.
• Respond to requests for assistance by program staff and various patient requests.
• Complete any required documentation, including any facility or other Incident Reports, and submit it to the Clinic Director.
• Report any security-related accidents/incidents and complaints; complete report and follow up with management as needed.
• Responsible for ensuring that all employees, suppliers, and visitors on clinic property have proper company-issued identification.
• Responsibilities include crowd control and assisting the Police Department, Fire Department, EMS, and other officials as requested.
• Assist with patient check-in and front office coverage as needed.
• Perform other related duties as required.