Old Edwards Reserve at Lake Keowee

Concierge Specialist

Location: Sunset, South Carolina

Reports to: Director of Clubhouse Operations

Employment: Full-time | Hourly

Schedule: Wednesday–Sunday, 9 a.m.–5 p.m.

Pay: $18 per hour

Benefits: Medical, dental, vision, and 401(k), subject to plan eligibility and terms

Position Summary

The Concierge Specialist provides attentive, personalized service to members and guests at Old Edwards Reserve at Lake Keowee. Reporting to the Director of Clubhouse Operations, this position coordinates requests, reservations, arrivals, and communications while creating a welcoming environment and supporting the Club’s service standards, mission, and values.

Essential Responsibilities

• Welcome members and guests warmly, recognize preferences, anticipate needs, and follow through on requests promptly and accurately.
• Coordinate dining reservations, recreation requests, transportation arrangements, and personal services such as shipping and copying within Club guidelines.
• Maintain current knowledge of Club amenities, activities, local attractions, restaurants, and events; recommend options and confirm arrangements.
• Respond professionally to telephone, email, and in-person inquiries; communicate accurate information and document requests in Club systems.
• Address questions and service concerns courteously, coordinate timely resolution, and escalate matters to the Director of Clubhouse Operations as needed.
• Explain and uphold Club policies respectfully and consistently.
• Assist with cottage, room, and home check-ins and check-outs; coordinate lodging requests with the Lodging Manager and communicate guest needs to appropriate departments.
• Coordinate dining reservations with Food and Beverage leadership, considering capacity, service timing, and member preferences.
• Support member events, on-site and off-site activities, golf outings, and Club tournaments in coordination with the responsible departments.
• Maintain a welcoming, organized lobby and copy room; report cleaning, maintenance, and repair needs to Housekeeping and Building Maintenance.
• Provide coverage for the Lead Concierge as scheduled and perform other related duties assigned by the Director of Clubhouse Operations.