Concierge Supervisor - Rydges South Bank

About EVT: Rydges South Bank is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.The role:As Concierge Supervisor, you'll be the first and last face our guests see. You'll anticipate their needs, lead the concierge team and make sure every request is met to the high standard Rydges is known for.Key responsibilities:Greet guests warmly on arrival and departure, and anticipate and act on their needs straight awaySupervise, train and mentor the concierge team, and support the Chief Concierge with rosters and timesheetsPass on guest special requests to the right departments and follow up until they're fulfilledWork with Reservations, Front Desk and Housekeeping so groups, FIT travellers and arriving guests are looked afterArrange guest transport and tours, and share your local knowledge of the area and its eventsKeep the foyer and entrance spotless, and raise guest feedback and complaints with hotel managementWhat you'll bring:A genuine passion for guest service and a warm, friendly mannerLeadership skills, with the ability to coach and motivate a teamGreat communication skills and attention to detailStrong local knowledge (or the curiosity to build it) so you can recommend the best of BrisbaneCreativity and initiative to come up with new ways to make a guest's stay uniqueCommitment to workplace health and safety and hotel policies and proceduresFlexibility to work rostered shiftsHow you work:Daymaker ethos — no one's too big for the small things.Hands-on and non-hierarchical — leads from the front.Inclusive leader — values diverse perspectives; builds belonging.Growth mindset — learns, shares, and levels up others.Perks from day one:As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.Seasonal perks at Thredbo.Rapid career growth across our hotel & entertainment network.Paid parental leave; community & volunteering opportunities.Police check acknowledgementPlease note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.Apply nowJoin Rydges South Bank and become an EVT experience creator, opportunity taker, the ultimate Daymaker.Join and make a positive impact on our people, communities, and environment every day.Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don't wait! We can't wait to see the places your career will go with EVT.When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.