Concierge

The primary goal of the Concierge is to ensure guests have a pleasant experience during their transitional care stay at The Villa at St. Louis Park.

We are currently looking for a Part-time evening & every- other- weekend Concierge to continue to provide the additional customer service we strive to meet.

Key Responsibilities include but aren't limited to:

• Greet all guests to promote the goals of Villa Healthcare: Exceptional Care, Unexpected Luxury and Passionate Care
• Meet with resident or responsible party within 24 to 48 hours of admission.
• Attentive to resident requests that would better their experience during their stay
• Responsible to manage and purchase necessary supplies to maintain the Snack Cart
• Ensure resident rooms are ready for new admissions
• Complete tours of the building for any prospective residents or family members seeking placement.
• Will maintain the Customer Service Questionnaires and follow-up and address any concerns that arise
• Expected to make daily rounds to interact and meet with family members and residents.

• Assist with in-house events

Qualifications:

• Star quality customer service skills
• Excellent communication and presentation skills
• Great computer skills (ie. Word, Excel, PowerPoint, Outlook, etc.)
• Must have strong organizational skills and ability to work well in a team environment
• Excellent people skills with strong time and project management skills
• Must have a positive "can do" attitude
• Availability to work 4:00 - 8:00 p.m. varying days and every other weekend 10:00 a.m. - 6:00 p.m.

If interested please apply online or stop in to fill out an application