Concierge
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Description
Talking Rock Club, located in Prescott, AZ, is pleased to announce an excellent career opportunity for a full-time Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.
General Purpose:
Provides assistance to guests and serves as an information source during their stay.
Essential Duties:
- Promotes resort’s facilities and area attractions.
- Serves as a local information source for guests.
- Provides information about special events within the resort and the surrounding area.
- Maintains adequate supply of brochure rack items in a clean, well-organized manner.
- Answers all incoming calls to the guest service desk.
- Assists guests with various services such as making dining reservations, ordering flowers wine, or gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements.
- Assists guests with questions and concerns, makes suggestions and identifies possible solutions.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
Frequently sits, talks and hears. Occasionally stands and walks. Regularly uses hands, reaches with arms and hands. Occasionally lifts up to 25 pounds.
Environment/Noise:
Noise level is moderate.
Certificates/Licenses:
None Required
Job Knowledge, Skill, and Ability Preferences:
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Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
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Ability to use internet.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:
- Healthcare Benefits – Medical, Dental, and Vision coverage
- Retirement Benefits – 401(k) with employer match (19 years of age and older)
- Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.
About Troon:
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at .