Concierge

The Rocks, located in Scottsdale, Arizona, is pleased to announce an excellent career opportunity for a Full-Time Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

• Meets and greets all owners & guests in a pleasant, courteous and professional manner
• Assists owners, visitors, & associates with inquiries and directions
• Operates as an information source of the area during their stay
• Promotes all of the facilities and area attractions as well as provides detailed contact information & directional assistance
• Answers all incoming calls to the Concierge desk and main switchboard
• Communicates with owners & guests to make all pre-arrival arrangements & plan their itinerary of activities
• Establishes and maintains numerous relationships with vendors/suppliers for The Rocks
• Assist with dining reservations, tee time bookings, spa appointments, transportation arrangements and activities & excursions as requested.
• Assists with any special arrangements for owners & guests
• Works with various destination club representatives to provide specialized service in accordance with their various SOP’s.
• Serves as liaison between owners/guests with housekeeping needs and maintenance requests.
• Create Food & Beverage Function Sheets/BEO’s for pre-arrival hors d’oeuvres, BBQ packs, In-villa dinners and other amenities as requested
• Assists Food & Beverage Department with coordination & marketing of clubhouse special events
• Performs other duties as required that may include - but not limited to- accurately posting charges to owner/guest house bills; process departure charges to owner/guest account based on established procedures, assists with the reservation process, conducts property/villa tours as needed as well as additional standard operating procedures set forth by various owner/destination clubs.
• Consistent and reliable attendance

• Minimum of one-year related experience or training. (Previous concierge and/or event planning experience preferred)
• Excel in a team-oriented work environment
• Exceptional organizational and administrative skills; detail oriented & ability to multitask a must
• Ability to communicate verbally & proficient with grammar & spelling Ability to facilitate general inquiries sensibly
• Proficiency in Microsoft Office required
• Highly focused on providing superior customer service
• Comfortable in a Luxury Resort environment
• Ability to remain calm & professional in often demanding environment; ability to follow through with all requests, good judgment and strong decision-making skills and abilities

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.