Concierge (Weekend availability) (Seasonal)
Description
o Promptly, accurately, professionally and courteously receives all telephone calls and visitors
o Assess received calls/inquiries and directs and/or records and relays messages
o Greet members and guests as they enter the clubhouse and handle questions / requests
o Create lodge reservations as requested by members or department heads
o Create spread sheet and run reports on lodge activities
o Check members / guests into the lodge recording all pertinent information
o Use all features of the telephone system and voice mail
o Ensure knowledge of staff whereabouts
o Ensure the concierge station is staffed 100% of the time
o Assist with dining reservations and other club amenities
o Assist office staff with projects as needed
o Sign for deliveries and notifies recipients
o Maintain excel spreadsheet for telephone extension list
o Order office supplies for the office staff as needed, put away and organize office supplies upon delivery
o As needed, notifies vendor of service issues related to leased equipment (e.g., postage machine, copiers, fax and doc send, etc.)
o Maintain a thorough working knowledge of and adheres to organization policies, regulations and procedures
o Keep immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor
o Maintain confidentiality in discussing staff and organizational matters
o Perform routine office tasks necessary for the operation and presentation of a professional office
o As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of logs and data entry.
o Assist in other duties as needed and directed