Condominium Manager

Company Overview

Jones Lang LaSalle (JLL) is a global professional services and investment management firm specializing in real estate. Operating in 70 countries, JLL delivers management and outsourcing services for a 3.0 billion sq ft property portfolio and manages US$47.6 billion in real estate assets.

Job Summary

Lead and supervise on-site residential property management teams to ensure compliance, financial stewardship, and maintenance excellence for condominium estates under Jones Lang LaSalle’s management.

Responsibilities

• Lead and supervise on-site team members to ensure effective property management operations.
• Administer compliance with house rules, by-laws, and statutory laws relevant to condominium management.
• Prepare, convene, and attend all estate meetings, including writing minutes for Management Corporation meetings.
• Manage and resolve inquiries and complaints professionally to maintain resident satisfaction.
• Requisition, engage, and administer term contracts through proper approval systems.
• Correspond and liaise with government bodies, solicitors, auditors, and professional consultants engaged by the Management Corporation.
• Maintain organized filing and documentation systems within the management office.
• Oversee safekeeping and accurate handling of monies stored in the management office.
• Prepare and manage budgets to ensure financial accountability and control.
• Manage arrears effectively to support the financial health of the estate.
• Liaise with banks on banking and accounting matters related to the Management Corporation.
• Prepare, recommend, and execute work plans for approved maintenance and improvement works from planning through completion.
• Manage service providers’ performance to ensure quality and timely delivery of services.
• Conduct regular property inspections and implement preventive maintenance to uphold operational standards and asset value.
• Recommend improvements, additional works, and industry best practices to support estate enhancement.
• Travel to Northeast and West locations as required for operational duties.

Required Competencies and Certifications

• Strong knowledge and application of BMSMA laws related to condominium management.
• Proficient oral and written communication skills to engage stakeholders effectively.
• Conflict resolution skills to manage disputes professionally and maintain positive working relationships.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Strong knowledge of current technology and proficiency in MS Office applications.
• Minimum eight years of experience in residential property management.
• Diploma or degree in business, building, or property management; or Accredited Managing Agent Individual certification with relevant professional credentials.

Preferred Competencies

• Positive and proactive approach to teamwork and problem-solving.