Conference & Events Duty Manager

Working pattern: 5 Days Over 7 | 37.5 Hours Per Week
Job ID: 7639
What you'll be serving up...
As a Conference & Events Duty Manager, you’ll be responsible for overseeing daily operations, ensuring excellent customer service, and supporting staff throughout your shift. You’ll act as the first point of contact for both customers and employees, maintaining a safe, efficient, and positive environment.

Oversee and manage day-to-day operations during your shift
Support, motivate, and supervise team members to ensure high service standards
Handle customer queries, feedback, and complaints professionally and promptly
Ensure health & safety, cleanliness, and compliance standards are consistently met
Coordinate staff breaks and shift changes, ensuring adequate coverage at all times
Monitor stock levels and assist with inventory management as needed
Complete daily reports, logs, and handovers to senior management
Respond to emergencies or incidents and escalate when necessary

The ingredients you'll bring...

Previous experience in a supervisory or management role, ideally in a customer-facing environment
Strong leadership and people management skills
Excellent communication and problem-solving abilities
Ability to remain calm under pressure and handle challenging situations
Solid understanding of health & safety and compliance procedures
Highly organised with good attention to detail
Flexible, approachable, and committed to delivering outstanding service