Configuration Lead

Position Purpose:

The Configuration Specialist Lead leads the team of configuration specialists working with our various student systems, including the CRM. This person analyzes incoming requests for new features and fixes to the CRM. This position is responsible for approving, prioritizing, and assigning tasks related to student systems. The Configuration Specialist lead will work collaboratively with other team members to develop a long-term vision and integration for student service systems to improve the outcomes for end users.

Essential Duties:

• Deeply understand our CRM software and how it can positively impact our users from Prospects to Students to Alumni, as well as our staff that supports them. Understand their problems, where they find value, and where we have opportunities to improve
• As part of the larger Charis Bible College ecosystem (that includes a Student Information System (SIS) and Learning Management System (LMS)), collaborate with other product teams, developers, integrators, and business partners to make swift and smart decisions, move fast, and deliver for students, staff, and alumni
• Weigh competing priorities, manage tradeoffs, and evaluate opportunistic new ideas with stakeholders, driving to consensus while maintaining a clear focus on overarching business priorities
• Demonstrate familiarity and comfort with data, including the ability to use data to analyze and monitor product health and to make hard prioritization decisions
• Participate in discovery across departments as needed and translate process maps and findings into system recommendations
• Lead the team of business analysts and system configuration specialists by providing them with clear goals, monitoring their success, coaching and guiding them, and ensuring that they have high job satisfaction and feel valued in the organization
• Coordinate multiple projects, timelines, and deliverables while maintaining the “Big Picture” of what needs to be accomplished
• Keep a pulse on project risks as they arise and provide recommendations to mitigate those risks
• Launch our new platform with a highly coordinated and well-thought-out plan to provide exceptional communication, training, change management, and a feedback loop to maximize adoption across the organization
• Monitor vendor roadmaps to understand new features and design possibilities
• Utilize SCRUM to coordinate daily team efforts, project timelines, and deliverables