Configuration Manager

Requirements

Job Description

Job Title: Configuration Management Database (CMDB) Manager

Key Responsibilities:

• Manage, maintain, and continually develop the ServiceNow Configuration Management Database (CMDB).
  

• Oversee the Configuration Items (CIs) within the CMDB, ensuring accurate categorization, class, hierarchy, and relationship management.
  

• Define and implement robust Configuration Management processes aligned with organizational policies and objectives.
  

• Maintain accurate CI records through structured and effective change management processes.
  

• Conduct frequent audits of CMDB data, identifying and resolving discrepancies to maintain data integrity.
  

• Work collaboratively with other ASPIRE Managed Service teams and stakeholders to ensure seamless integration of Configuration Management with other ITSM processes.
  

• Generate accurate, timely reports on Configuration Items for stakeholders to facilitate informed decision-making.
  

• Continuously monitor, assess, and report on the effectiveness of the Configuration Management practices and processes.
  

Qualifications & Skills Required:

• Strong understanding and practical experience with the ITIL framework.
  

• Proven expertise in Configuration Management utilizing ServiceNow.
  

• Minimum of 3 years’ experience in ITSM, with a primary focus on Configuration Management.
  

• Demonstrated ability to manage complex IT configurations in large organizational environments.
  

• Excellent communication and interpersonal skills, with the capability to effectively collaborate across multiple teams and stakeholders.
  

• Superior organizational skills, with the ability to manage multiple concurrent projects and prioritize tasks effectively.
  

• Exceptional attention to detail, accuracy, and data integrity.
  

• Strong analytical, troubleshooting, and problem-solving abilities.
  

• Proven leadership experience and effective team management skills.
  

• Flexibility to occasionally work outside regular business hours as needed.
  

Preferred Qualifications:

• ITIL v4 Foundation Certification highly beneficial.
  

• Additional certifications in project management (e.g., PMP, PRINCE2, Agile) desirable.
  

• Experience working in a Managed Service Provider (MSP) environment preferred.