Consultant, Executive End User Support
Provide expert technical support to executives, ensuring confidentiality and swift resolution of issues. Serve as the primary point of contact for all technology-related matters, delivering solutions to both technical and non-technical users. Specialize in MS Office 365, operating systems, and associated subsystems, while managing issues with a focus on customer satisfaction. Additionally, offer guidance to other End User Support staff, focusing on collaboration to enhance service delivery.
- Licenses/ certification for Apple Certified Mac Technician (ACMT), CompTIA A+ Certification, ITIL Foundations v3, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified IT Professional (MCITP)
- 5-7 years' practical experience in an advanced support role within large/medium size organisation including experience in AD Account Management and End-User technical support
- Ensure confidential communication by discreetly updating stakeholders on issue progress, safeguarding sensitive information while reinforcing trust and keeping all relevant parties informed throughout resolution
- Analytical expertise to dissect problems and interpersonal strength to collaborate effectively, fostering open communication and solution-focused teamwork that drives problem-solving and enhances collective success
- Leverage Microsoft Office 365 to document incidents, create clear reports, and communicate updates effectively, ensuring documentation that supports transparency, accuracy, and efficient information sharing across stakeholders
Additional information
Behavioural Competencies:
- Team Working
- Establishing Rapport
- Upholding Standards
- Meeting Timescales
- Articulating Information
Technical Competencies:
- IT Knowledge
- Written Communication
- Incident & Problem management
- Stakeholder Management (IT)
- Identity & Security Compliance