Consultant - KRPH Call Center

• Efficient handling of inbound and outbound calls to achieve operational and Farmers Query resolution under KRPH project.
  
• Maintain average score/rating based on evaluations of recorded calls (4 rating per monthy,annually 48 points)
  
• Hours of scheduled login/active time adherance by the executive.
  
• Complete all assigned tasks by Supervisor/HoD within defined timelines and expected quality standards.
  
• Responded to customer inquiries through phone, email, chat, and other communication channels in a timely and professional manner.
  
• Provided accurate information regarding products, services, policies, and procedures to ensure customer satisfaction.
  
• Resolved customer complaints, concerns, and service issues by identifying root causes and offering appropriate solutions.
  
• Maintained detailed records of customer interactions, feedback, and resolutions in CRM systems.
  

Preferred Qualifications:

• Bachelor's degree in any discipline from a recognized university.
  

• 0–3 years of experience in Customer Service, Customer Support, Call Center Operations, or a related field.
  

• Freshers with excellent communication skills may also be considered.
  

• Experience working with CRM tools, ticketing systems, or customer support platforms is preferred.
  

Required Skills:

• Excellent verbal and written communication skills.
  

• Strong customer service orientation with a customer-first approach.
  

• Active listening and interpersonal skills.
  

• Ability to handle customer queries, complaints, and escalations professionally.
  

• Strong problem-solving and analytical abilities.
  

• Proficiency in MS Office (Excel, Word, Outlook) and internet-based applications.
  

• Ability to multitask and manage workload in a fast-paced environment.
  

• Good organizational and time-management skills.
  

• Attention to detail and accuracy in maintaining customer records.
  

• Ability to work independently as well as collaboratively within a team.
  

• Adaptability and willingness to learn new processes and technologies.
  

Preferred Competencies:

• Knowledge of CRM software
  

• Experience in handling inbound and outbound customer interactions.
  

• Ability to meet service quality standards and productivity targets.
  

• Strong conflict resolution and negotiation skills.
  

• Positive attitude, patience, and empathy while dealing with customers.