Consumer Contact Center Specialist CZ&SK

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Consumer Care/Customer Care

Job Description

Shape the Future of Consumer Experience

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

What you’ll do:

• Answer calls and respond to emails, chats from end consumers

• Manage and resolve consumer complaints

• Provide consumer with product and service information

• Provide to consumer additional services – cross sales

• Cooperation with other functions of Electrolux (e.g. technical support, marketing, ownership solutions, etc.)

• Working & processing data in Electrolux systems & tools like Genesys, Regulus, C4C,SAP or others

• Taking part in trainings (in class, online, self-study) in order to expand knowledge of company and position.

• Understanding of company culture, products, services, and policies

Requirements & Qualifications:

• At least 2 years of experience in a similar role, preferably within the call center industry

• Technical background or strong technical aptitude preferred

• Fluent in Czech or Slovak; English proficiency is an advantage

• Customer-focused mindset with a commitment to delivering excellent service

• Strong verbal and written communication skills

• Ability to learn quickly and adapt to a fast-paced, changing environment

• Open-minded, collaborative, and proactive approach to work

• Strong problem-solving skills and attention to detail

Benefits include:

• Extensive learning and development opportunities.

• Friendly and inclusive work environment.

• Employee wellbeing initiatives.

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

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