Consumer Loan Processor

People Helping People, that is what Sunmark Credit Union is all about!

Why join the Sunmark Squad? Sunmark is a local credit union with 89 years of history helping members build brighter financial futures. Our “Good Vibes” culture is built on meaningful relationships, community impact, and teamwork.

We are hiring a Consumer Loan Processor at our Latham, NY office. Must have flexibility to work M-F between 8-6pm and rotating Saturday’s 9-1pm. Eligible for a hybrid schedule after the training period, up to 2 days per week.

Starting pay, $21.00–$22.50 per hour, based on experience.

Position Overview:

· Review loan and new account packages for required documentation; follow up with staff or members and coordinate closings/account openings.

· Process loans and new accounts accurately, resolve errors, and ensure documentation follows policies and regulations.

· Support mailing, follow-up, and disbursal for out-of-area/state loan applications, with emphasis on Virtual Engagement Center applications.

· Deliver exceptional service, support member calls, and recommend process improvements to enhance satisfaction.

· Generate management reports on application volumes, disbursals, and related metrics.

· Partner with the Virtual Engagement Center and Financial Centers to improve loan closing and account opening effectiveness.

· Assist Member Service staff, including handling calls during high-volume periods.

We’re looking for someone who brings a passion for supporting members and teammates. If you have a high school diploma/GED or higher, plus at least 1 year of related experience, we’d love to connect. The ideal candidate is detail-oriented, comfortable navigating and learning multiple software programs, and able to stay organized while helping create a positive experience in a fast-paced lending environment.