Consumer Protection Director

You will strengthen the U.S. compliance program, manage consumer protection regulations and processes, maintain risk assessments, and ensure sanctions screening controls operate effectively. You will develop self-testing programs, monitor regulatory developments, support audits, improve policies, oversee compliance analysts, track alert queues, review work quality, and monitor remediation and training adherence.

Responsibilities

• Support implementation of the U.S. compliance regime
• Support compliance with banking partners
• Maintain and update the annual consumer risk assessment
• Manage adherence to consumer protection regulations
• Manage complaints, negative balances, unclaimed property, chargebacks, refunds, and elder financial abuse processes
• Ensure sanctions screening policies, procedures, and tools operate effectively
• Update policies, procedures, and guidance for data privacy, consumer protection, and fraud prevention
• Develop product knowledge to implement regulatory enhancements
• Create and implement a compliance self-testing program
• Partner with internal and external stakeholders on compliant solutions
• Respond to internal and external audit requests
• Monitor regulatory and business developments and revise policies as needed
• Supervise, manage, and grow the Compliance analyst team
• Evaluate compliance controls and recommend enhancements
• Track transaction monitoring, blockchain analytics, sanctions, and alert queues
• Conduct quality control reviews of analyst work
• Evaluate self-testing results and monitor remediation
• Track compliance training adherence and reporting

Requirements

• Bachelor’s degree
• At least 7 years of experience in related compliance roles in FinTech, payment systems, or crypto
• Previous Money Services Business experience preferred
• Compliance or AML background preferred
• Deep understanding of consumer deposit, lending, and credit compliance requirements
• Familiarity with the Gramm-Leach-Bliley Act, Reg E, data privacy, governance, and consumer protection legislation
• Familiarity with state licensing regimes and application and maintenance processes
• Strong risk management experience
• Strategic, data-driven, and analytical approach to problem-solving
• Ability to deliver results in a highly cross-functional global organization
• Excellent organizational and interpersonal skills
• Strong verbal and written communication skills
• Ability to learn and adapt quickly in a fast-moving startup environment

Benefits

• Work from home
• Work-life balance