CONSUMER UNDERWRITING SUPERVISOR

Location: Albuquerque, NM 87109

Required work schedule: (not a remote or hybrid position)

• Monday to Friday: 8:30 AM to 5:30 PM

• Rotating Saturdays: 8:30 AM to 1:30 PM

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance

• Paid Short-Term Disability, Life Insurance, and AD&D

• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave

• Tuition Reimbursement for Professional Development

• 401(k) Plan with Employer Match

• Pension Plan for Long-term Security

• Exciting Opportunities for Career Advancement

Overall Purpose:

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking.

Reporting directly to the Vice President Lending, the Consumer Underwriting Supervisor is responsible for overseeing the underwriting operations for consumer and real estate loans, ensuring sound credit decisions that align with the credit union’s lending policies, risk tolerance, and strategic goals. The Manager leads a team of underwriters, monitors loan quality, and ensures compliance with regulatory requirements while supporting efficient loan turnaround times and exceptional member service. This position requires a high level of accuracy, knowledge about consumer lending regulations, and the ability to maintain confidentiality and integrity in the lending process.

Responsibilities include, but are not limited to:

• Provide leadership, coaching, and mentorship to employees, fostering a positive and high-performing team environment while ensuring alignment with organizational goals and priorities.

• Responsible for day-to-day operations, establishing strategies, and monitoring progress to ensure alignment with departmental and organizational objectives.

• Ensure maximum efficiency of lending activities and rapid turnaround time on loan decisions.

• Oversee Lending Center queues and underwriter’s personal queues to ensure timely loan review.

• Provide guidance on complex credit decisions, including exceptions and policy interpretations.

• Provide second-level review on loan applications requiring higher-level approval authority.