Contact Center Agent
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Reporting/Department Head: Contact Center Manager
*FLSA Status – Non-Exempt
*EEO Category – Service Worker
Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.
Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.
MAJOR FUNCTION: Answers incoming calls for the whole organization.
ESSENTIAL RESPONSIBILITES:
- Perform with the best customer service, phone etiquette
- Following company communication script
- Updating demographics at every point of contact
- Schedule appointments for all providers using appropriate guidelines
- Transfers calls to appropriate department if needed
- Task message to triage nurse if necessary
- Task medication refills to nurse
- Task referral issues to Referral Coordinator
- Verify Insurance coverage patient has
- Schedule appointment with Financial Counselor if needed
- Respond to on-line medication refills (inbox)
- Activate 911 if needed for the caller
OTHER JOB DUTIES:
- Ability to sit for long periods of time
- Other duties as assigned by department head