Contact Center Agent
Posted Updated
The Function Purpose
Respond to consumer banking client’s phone inquiries and execute their banking transactions.
Main Responsibilities
- Handle inbound calls.
- Hear and address clients’ inquiries in a timely and professional manner.
- Promote new products and services.
- Gather feedback of customer issues and concerns about procedures and products and deliver them to the concerned Management.
Background
- Bachelor’s degree
- 0 - 3 years of relevant experience