Contact Center Agent (for individuals with disabilities)

Do you want to change the world?

That is what we do at Cabify. Our goal is to make cities better places to live by improving mobility for the people who live in them, connecting passengers and drivers with just the push of a button. It is possible that one day cities will be places where no one needs a private car, but we still have a long way to go… will you join us?

Founded in 2011, we have become the first Spanish 'unicorn'. Our headquarters are in Madrid, but we are currently in 38 cities across Spain and Latin America. And with each passing month, more people join our international team full of passionate, brilliant, and talented individuals eager to challenge the “status quo”.

But no matter how fast we grow or how big we become, we want to maintain our 'start-up' spirit. We are a confident, energetic, professional, and charismatic team, and we are proud to do things right. We like to think of ourselves as an ethical and innovative technology company that has created a business where everyone is treated fairly and respectfully, from our engineers to the drivers who use our platform. Furthermore, we always fully comply with government regulations and respect local laws.

We have come a long way so far, but in reality, our journey has only just begun. If we are to turn our mission into a reality, we need talented and ambitious people like you to join our team!!

About the role

As a contact center agent, you will be responsible for providing comprehensive and timely support to users through various service channels (chat, email, tickets, and voice), ensuring a positive experience, compliance with established SLAs, and the effective management of internal and external requests.

What we are looking for:

• Academic background: High school diploma, technical degree, associate degree, or student in a virtual program.
• Experience: Minimum of 8 months in customer service in a contact center, with experience handling different skills (calls, chat, email, and tickets).

What do we offer?

• Salary: SMLV + legal benefits, variable pay, and additional perks.
• Work schedule: Rotating shifts from Sunday to Sunday, with one compensatory day off during the week or weekend depending on the operational schedule.
• Modality: On-site.

We are a company full of happy and motivated people… and we don't want that to change! Here are some reasons why you will love being part of the Cabify family.

• Fun events with the whole team.
• Employee discounts.
• Personal development programs.
• All the equipment you need (you just need to bring your talent).
• And last but not least... free coffee!

Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us!