Contact Center Agent

Summary/Purpose of the Position:

We are currently looking for enthusiastic individuals to join our team as Contact Center Agents at our Long Branch, NJ office. The Agent’s goal will be to ensure a positive customer experience and contribute to the overall success of the Customer Service Department.

The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department. The Agent will take and process orders, resolve customer issues, process changes/cancellations to order delivery, and provide issue resolution. This role acts as a point of contact for our customers, maintaining a positive image and providing customer-obsessed service.

Essential Duties, Functions and/or Responsibilities:

• The Contact Center Agent is the first point of contact for our customers, handling inbound and outbound calls, email and chats, resolving issues providing the best customer service experience.

• The Agent will take and process orders, process changes and cancellations of order deliveries while maintaining the highest level of professionalism and customer satisfaction.

• Assist customers with inquiries, issues, and product information.

• Maintain a thorough understanding of products and technology through vendor seminars and training sessions

• Meet performance targets and metrics as defined by the call center manager.

• Indirectly responsible for product quality

• Other duties as assigned