Contact Center Agents (Fixed Term Contract)

Contact Center Agents (Fixed Term Contract)

Location: Lagos (Hybrid)

Requirements
● HND/B.Sc (MBA added advantage)
● Minimum of 1-2 years’ experience in similar role.
● Excellent knowledge of social media best practices.
● Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
● Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics
● Conversant with major Telephony and CRM applications used across the industry.
● Ability to deal with diverse problems using facts, judgement and discretion to resolve them.
● Have an instinct around anticipating and handling problems, crafting solutions, communicate them to clients
● Ability to probe effectively for understanding.
● Listening attentively to customers on every complaint.
Offer customer a solution or an alternative that best meets their needs.
● Knowledge of customer service practices and principles
● An understanding of banking procedures and policies and Computer literacy
● High degree of intelligence, communication and analytical skills
● Knowledge of the Financial Advisory and Intermediary Services Act.

Apply 👇
https://jobs.workable.com/view/uti7MPVtvDWApE9NfHpzdP/hybrid-contact-center-agents-(fixed-term-contract)-in-lagos-at-kuda-technologies-ltd