Contact Center Architect
Salary: ₱180,000 per month
Contact Center Architect
BGC | Onsite
Shifting Schedule
About the role
We are looking for a Contact Center Architect to design and deliver scalable solutions across Conversational AI, IVR, chatbot/web chat, cloud applications, and API integrations. The role will work closely with technical and business teams to develop secure, high-performance solutions.
Key responsibilities
Lead the design and development of solution blueprints, technical artifacts, and hands-on solutions for Conversational AI, IVR, chatbot/web chat, and cloud-native applications.
Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define and deliver technical solutions.
Design and drive integration of voice and web-based channels with backend systems, APIs, and analytics platforms.
Architect API integrations between internal platforms, external systems, and cloud services.
Gather integration requirements and translate them into scalable technical solutions.
Work with cloud infrastructure teams across AWS, Azure, or GCP to ensure secure, scalable, and high-performance deployments.
Lead technical design discussions and ensure solutions meet quality, scalability, and performance standards.
About you
Proven experience designing and implementing Conversational AI, IVR, and chatbot solutions.
Strong expertise in AWS, Azure, or GCP and cloud-native application architecture.
Hands-on experience with API design and integration best practices.
Strong understanding of backend systems, cloud services, and integration architecture.
Excellent communication and collaboration skills with technical and non-technical stakeholders.
Ability to lead technical discussions and deliver scalable, high-quality solutions.