Contact Center Automation Engineer – IVR, Test Automation, Java

Contact Center Automation Engineer – IVR, UI/API Automation, Java, Agile

Skills Required:

• Expertise in Contact Center platforms

• IVR/Routing Automation using Cyara, Hammer, etc.

• Automation testing across UI and APIs (Selenium, Postman, Karate, etc. – any of them)

• Agent Desktop Automation

• Core Java

• Provide technical leadership for maintenance releases, enhancements, and ongoing support activities

• Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs (IntelliJ/Eclipse), etc.

• Experience working in a structured scaled Agile environment