Contact Center Customer Service Inbound/Outbound I

Answers inbound customer calls

Researches and solves general billing issues

Handles customer requests that come through mail and emails

Identifies whether customer calls should be forwarded to appropriate staff and completes call transfer, if necessary

Responsible for completing multiple paperwork forms to resolve customer issues.

Generates customer letters in response to customer queries

Recognizes, documents, and alerts Team Leaders and Supervisors of customer contact trends.

Participates in department and company meetings.

Experience with Microsoft Office Excel/Word/PowerPoint is preferred

Other duties assigned.

High School Diploma

1 + years Customer Service Experience

Prior experience in an administrative function