Contact Center Engineer (ACD / Telephony)

Position- Contact Center Systems Engineer (ACD / Telephony) Type- Remote Visa- GC Location- DC Client is seeking a skilled Contact Center Systems Engineer for a key client in Washington, DC, to support, optimize, and ensure the high availability of enterprise-level voice and digital contact center operations. This role demands a hands-on technical specialist with deep expertise in ACD platforms—specifically Avaya—alongside strong capabilities in SIP trunking, IVR design, troubleshooting traces,…