Contact Center Manager with Security Clearance
Summary
Lead a federal contact center modernizing customer engagement for an FDA program using an integrated CRM platform and overseeing tiered service operations.
Senior Contact Center Manager Remote Blu Omega is seeking a Sr Contact Center Manager to support an FDA program focused on modernizing and consolidating customer engagement into an enterprise-wide contact center supported by an integrated CRM platform. This role operates within a federal contact center and CRM environment and is responsible for leading contact center operations and optimization across a tiered service model. The position requires experience supporting contact center leadership,…