Contact Center Manager with Security Clearance

AWARD PENDING Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain a 24x7x365 ITIL-based Service Desk environment. Job description The CCM is responsible for the operational leadership of a high-volume Service Desk and Contact Center supporting multiple…