Contact Center Operator

Reports to: Contact Center Lead
About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.
Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you are fluent in Portuguese, Italian, and Greek, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!
Key Responsibilities:
Make outbound calls based on assigned tasks and scripts + sending SMS
Inform players about available bonuses, promotions, and offers
Assist customers with failed payments and related issues
Handle first-line customer inquiries and requests
Prepare and submit daily activity reports in the approved format
Participate in daily planning meetings and performance discussions
Requirements & Skills:
Excellent spoken Portuguese, Italian, and Greek (C1/C2 level)
Strong communication and active listening skills
Friendly, confident, and outgoing personality
Customer-focused mindset with a positive attitude
Previous experience in a call center or similar role is a plus, but not required
Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!
We Offer:
Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00).
Compensation: Competitive salary based on your experience + performance bonuses.
Payments: In USDT (white crypto).
Growth: Opportunity for professional and career growth within the project.
Benefits: Paid vacation and sick leave, opportunities for continuous learning.