Contact Center Representative – Appointment Scheduler

ServiceTitan EXPERIENCE? WE'LL REWARD YOU FOR IT! Candidates with demonstrated ServiceTitan experience are eligible for a sign-on bonus!

Construction Unlimited is Central Florida's exterior contractor of choice, the one your neighbors wish they'd hired first. We're growing fast, and we run on R.I.S.E.: Resilience, Integrity, Service, Excellence. For every project, every family, and every team member, we set the standard, then we rise above it.

THE ROLE

We're looking for a driven, dependable Contact Center Representative to join our growing team. You'll handle a mix of inbound calls, chats, and emails from homeowners who have already expressed interest in our services. You'll also make outbound calls to follow up with leads, confirm appointments, and reconnect with homeowners who haven't moved forward with their projects.

This is not a customer service seat. Service and professionalism matter, but success here is measured by one thing: turning conversations into high-quality appointments. If you like a fast-paced phone environment and you're motivated by metrics and incentives, this role rewards it.

COMPENSATION

• $18 - $22/per hour

• Bonus for every appointment set that results in a sale

• Sign-On Bonus for ServiceTitan experience?

WHAT YOU GET

• Health Insurance

• Dental Insurance

• Vision Insurance

• Bonus Pay

• Paid time off

• A team culture built on doing the right thing, for customers and for each other

WHAT YOU'LL DO

• Handle a high volume of inbound and outbound calls, plus chats and emails from warm leads

• Convert inbound inquiries into scheduled appointments for roofing and other exterior services

• Run proactive outbound dialing to follow up with leads, confirm appointments, and drive conversion

• Build rapport fast with homeowners and clearly explain next steps and what to expect

• Keep accurate, timely documentation in ServiceTitan (CRM)?

• Meet or exceed individual performance metrics for appointment setting, productivity, and follow-up

• Participate in ongoing coaching and training

SCHEDULE

• Monday–Friday: 8:00 AM – 5:00 PM; On-site in Apopka, FL

• 40 hours per week, with occasional overtime or coverage shifts as needed.?

WHO WE'RE LOOKING FOR

• Prior experience in a call center, customer service, inside sales, or appointment-setting role preferred

• Strong phone presence with the ability to influence, persuade, and guide a conversation

• Comfortable handling high call volume while staying accurate and professional

• Able to balance a service mindset with performance-driven goals

• Coachable, accountable, and motivated by metrics and incentives

• Experience with a CRM and phone system, or the ability to learn both quickly

• Reliable, team-oriented, and comfortable working on-site

• Bilingual (Spanish) preferred but not required

Join the team that's rising above the standard and get rewarded for it.