Contact Center Representative
Description
Join a team where passion, respect, and integrity drive everything we do! At Forest Area Federal Credit Union, we’re looking for a friendly, detail-oriented Contact Center Representative to provide exceptional service to our members.
What You’ll Do
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Deliver outstanding member service via phone, email, and digital channels
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Assist with account questions, transactions, and online access
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Resolve issues efficiently and with care
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Identify opportunities to cross-sell helpful credit union products
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Maintain confidentiality and uphold compliance standards
What You Bring
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Excellent communication and problem-solving skills
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A positive, professional attitude
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Ability to multitask in a fast-paced environment
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Customer service or financial experience preferred (training provided)
Why You’ll Love It Here
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Supportive, values-driven culture (Respect, Integrity, Empowerment, Passion, Innovation)
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Great benefits and room to grow
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Make a real difference in your community every day
Apply today and help us strengthen our communities — one member at a time!