Contact Center Representative

We’ve been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last — with our members, our community, and our team.

Here, you’ll find more than a job. You’ll find a place where:

• Relationships matter. We get to know our members and walk with them through life’s milestones.
• Community comes first. Giving back and making a difference is part of our DNA.
• Every role has purpose. Your work makes an impact far beyond the day-to-day.

If you have a passion for people and want to be part of something meaningful, you’ll feel right at home with us.

What's in it for you as a Contact Center Representative:

• Hybrid position
• Training and ongoing coaching to learn highly desired skills for career development.
• Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.
• Greater Good: 16 hours paid volunteer time per year
• Full Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off

The Basics as a Contact Center Representative:

• Monday - Thursday, 8:00 am - 5:00 pm
• Rotating Fridays, 9:00 am - 6:00 pm
• Rotating Saturdays, 9:00 am - 1:00 pm
• Flexibility required - extended hours, based on company needs

• Hybrid - In-office expectations: Once or twice a month in-office

What you'll do as a Contact Center Representative:

In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.

• Assist members by phone with questions regarding their accounts and offering solutions.
• Educate members on credit union products and services.
• Process basic financial transactions: transfers, check orders, loan payments.
• Meet key performance indicator (KPI) metrics to maintain top-tier member support
• Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.

Must Have as a Contact Center Representative:

• 2+ years in a customer service role or professional experience.
• Must have a pleasant and professional speaking voice.
• Confidentiality and attention to detail is a must.
• Someone who can confidently talk with a variety of people.
• Teachable, Can-Do Attitude, A Sense of Humor :)
• Someone who can confidently talk with a variety of people.

Nice to Have as a Contact Center Representative:

• Bilingual in Spanish and English.
• Previous Call Center experience.
• Previous Financial Institution experience.