Contact Center Service Agent - Fully Remote
ABOUT US
At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.
OUR VALUES
Everything we do is guided by our five shared commitments:
- Value Every Voice - We put people first.
- Act with Integrity - We do what’s right.
- Explore Beyond Boundaries - We’re driven by curiosity.
- Own the Outcome - We take responsibility for our decisions.
- Succeed Together - We’ve got each other’s backs.
THE OPPORTUNITY
As a Contact Center Service Agent, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate.
WHAT YOU'LL DO
- Deliver Top-Tier Service: Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.
- Upselling: Recommend additional services and products tailored to guests’ needs to enhance their experience.
- Problem Solving: Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
- CRM Management: Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
- Build Relationships: Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
- Collaborate: Work closely with the team to achieve goals and continuously improve the quality of service.