Contact Center Specialist

Primary Responsibilities:

• Receives and processes incoming calls from customers and determines the appropriate response or direction for the caller
• Responds to website and chat inquiries and determines the appropriate response or direction for the caller
• Identifies customers’ needs and provides appropriate solutions by cross selling products/services
• Manage multiple interactive chats with customers utilizing Glia
• Ability to utilize technology to manage calls
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Accomplish tasks between calls as assigned by Contact Center Manager