Contact Center Specialist

The Customer Service Representative (CSR) is responsible for handling customer communication and scheduling for the carpet cleaning company. This position serves as the first point of contact for customers through inbound and outbound phone calls, email, website inquiries, and live chat. The CSR provides information about services, schedules appointments, answers questions, and ensures a positive customer experience throughout the booking process.

Responsibilities include managing daily schedules, confirming appointments, updating customer information, following up on estimates and service inquiries, and assisting customers with service recommendations based on their needs. The CSR also works closely with dispatch and field technicians to ensure efficient communication and accurate scheduling.

This role requires strong communication skills, professionalism, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is organized, dependable, customer-focused, and comfortable handling both customer service and sales-related responsibilities.

Key skills for this position include:

The CSR plays an important role in maintaining customer satisfaction, supporting daily operations, and helping the company deliver a high-quality service experience.