Contact Center Support Engineer (L1)
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Contact Center Support Engineer (L1) Serve as the first point of contact for contact center support incidents and service requests. Perform user-level troubleshooting and fault isolation across voice, chat, email, and digital channels. Monitor contact center operations and identify service-impacting issues. Log, classify, prioritize, and track incidents through resolution. Escalate complex issues to L2/L3 support teams with appropriate diagnostics and documentation. Coordinate with business use…